REFUND POLICY

Introduction

At MarbVoyage Rent a Car, customer satisfaction is our top priority. This refund policy outlines the conditions under which refunds will be issued for our car rental services.

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Cancellation and Refund Conditions

1. Cancellation by Customer:

• 24 Hours Notice: Full refunds are available for cancellations made at least 24 hours before the scheduled rental period.

• Less than 24 Hours Notice: Cancellations made within 24 hours of the rental period may incur a cancellation fee equivalent to one day’s rental.

1. No-Show Policy:

• If the customer does not show up at the scheduled pick-up time without prior notice, no refund will be issued.

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Refund Process

1. Processing Time: Refunds will be processed within 7-10 business days from the date of cancellation.

2. Payment Method: Refunds will be issued to the original payment method used during booking.

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Exceptional Circumstances

1. Vehicle Unavailability: If the reserved vehicle is unavailable due to unforeseen circumstances, we will offer an alternative vehicle or a full refund.

2. Service Issues: In the event of service-related issues, customers are encouraged to contact us to discuss potential refunds or compensation.

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Contact Information

For any questions or assistance regarding refunds, please contact us at info@marbvoyage.com.

By renting from MarbVoyage, you agree to this refund policy. Thank you for choosing MarbVoyage for your car rental needs.